FAQ’S

1. How Does LUXX Hire work?

Once you have found the perfect dress simply use the calendar to place your booking. Select your size and then choose the date you would like the dress to be delivered. We recommend selecting a delivery date 3 days before your event. You can select to have the dress posted to you or to pick up at our studio. All postage orders include a return satchel to post the dress back in. If you are unsure if a particular dress is available or not please email us at hello@luxxhire.com

2. Can I try the dresses on?

Yes of course! You are welcome to visit our studio in Orange during our opening hours for try ons. We will post our try on times each Sunday so keep an eye on our socials for these. Alternatively feel free to contact us at anytime to arrange a try on time. 

3. How long can I hire a dress for?

Bookings can be made for 7 days. The first day of your booking is the day the dress arrives and the final day is the day the dress needs to be posted back which is the 7th day. If you require a longer hire, please contact us directly on hello@luxxhire.com and we would be happy to arrange this if it is possible. Note: Extension fees may apply.

4. What if the dress doesn't suit me/fit me when it arrives?

Unfortunately LUXX Hire does not accept returns for dresses for a change of mind. We will however, provide a store credit if the dress does not fit you but we will not provide a refund. 

5. Do I have to clean the garment after I wear it?

No, we take care of the cleaning for you! Simply place your dress into the pre-paid package and drop it at your local Post Office or yellow Express Postal Box.

6. What if I damage the dress?

If you do damage the dress in any way please contact us immediately (hello@luxxhire.com). If the dress is not repairable, unfortunately, you will be charged 200% of the value of the dress; as per the amount on our website.

7. What if my garment is creased, can I iron it?

We ask that our garments are not pressed/ironed. We will allow for a dress to be steamed on low heat. We also recommend hanging the garment in a steamy bathroom as the steam will naturally decrease it. 

8. What if I need to change or cancel my order?

If you need to cancel your order or make any changes please email us at hello@luxxhire.com

9. What do I do if I have lost my return satchel?

If you have lost your return satchel, it is your responsibility to send the order back to us via Express Post by the due date at your own expense. Please make sure to forward on tracking details. Our return address is 4 Haywood Drive, Orange NSW 2800. If you need assistance, please contact us at hello@luxxhire.com

10. What if my hire ends on a Sunday or public or holiday?

Simply return your dress to an Australia Post Outlet by 4pm the following business day.

11. What if I return my dress late?

We rely heavily on timely returns; by posting your dress back late you are potentially inconveniencing another customer. No one wants to be left without a dress so please make sure you return your dress on time! If you return your item(s) late you will incur a twenty dollar ($20.00) late fee for every day you are late up to 200% of the retail value of the dress as indicated on our website.